Safeguarding Your Money
Our partners, FCA-regulated e-money and authorised payment institutions (CurrencyCloud, ScioPay, Equals Money) safeguard client funds at established financial institutions.
Funds are safeguarded by our FCA-regulated e-money partners at established financial institutions. In accordance with regulatory requirements, the e-money and payment institutions we work with ensure that your funds are securely held at reputable banks or protected by an insurance policy. This guarantees that your money remains safeguarded even in the unlikely event of our partners’ or our own insolvency.
Once funds have been successfully transferred to the designated beneficiary account, our partners cease safeguarding obligations. If you require a detailed breakdown of the exact safeguarded funds at any given time, please contact us, and we will be happy to assist.
Data Protection & Compliance
We are fully committed to protecting your personal data in strict accordance with the Data Protection Act 2018. Your information is handled with the utmost care and is only collected for legitimate business purposes. We regularly review and update our data policies to ensure compliance with evolving regulations.
All personal data is processed lawfully and exclusively for the intended purposes. It is securely stored to prevent unauthorised access, loss, or misuse. Under no circumstances do we share client data with third parties without explicit consent.
Transparency & Accountability
For more details, please refer to our:
- Privacy Policy
- Terms & Conditions
- For any complaints or concerns, contact us at complaints@august-exchange.com.
Complaints Handling
At August Exchange, we are your first point of contact for any questions, concerns, or complaints. We take all complaints seriously and handle them in line with our internal complaints procedure.
You can contact us directly at:
Email:complaints@august-exchange.com
Phone: +44 (0)2046004888
Please ensure you include:
- The date of the complaint
- The nature of your complaint
- The impact on your business
- Your contact details
- Any additional information
We aim to acknowledge all complaints within 1 business day and provide a final response within 15 business days (and no later than 35 business days where duly justified).
We work with Currencycloud, who ultimately provides the regulated payment and e-money services you receive through us. As a regulated financial institution, Currencycloud has specific responsibilities regarding complaints, and we keep them informed of any that relate to their services. They also oversee our complaints handling to ensure we meet regulatory standards.
If, for any reason, you feel your complaint about the payment or e-money services has not been appropriately acknowledged or resolved by us, you may refer the matter directly to Currencycloud. Their complaints information is available here. https://www.currencycloud.com/legal/complaints-procedure/